Frequently asked questions
We’ve gathered the most common questions to make your experience easier. If you don’t find what you’re looking for, our team is just a message away.
Delivery and return
How long does the delivery take?
Delivery typically takes 2–8 business days Australia-wide, depending on your location.
Can I return or change my order?
Yes, you can return or exchange within 60 days if the item is unused and in resalable condition.
Warranty
Do your solar products come with a warranty?
Yes. All Solarfun products include a warranty, and we will assist with repairs, replacements, or returns based on the issue.
Product and Compatibility
How are my solar products packaged?
Your solar products are securely packaged with protective materials to ensure they arrive safely. Each item is individually wrapped, cushioned, and placed in a sturdy box to prevent damage during transport. Larger or more delicate products may come in reinforced cartons for extra protection.
Are the solar products waterproof?
Yes, most of our solar products are designed for outdoor use and come with waterproof ratings. Please check the product page for specific details.
Do the solar lights stay on all night?
Under full sunlight, most solar lights can illuminate for 6–12 hours. Actual performance may vary depending on weather and sunlight exposure.
Will the lights turn on automatically at night?
Yes, most solar lights include built-in light sensors that turn the lights on at dusk and off at dawn.
How long do the solar panels take to charge?
On average, 6–8 hours of direct sunlight is enough to fully charge the built-in battery.